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The third and final step in the FirmFive Connect Phase is:
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
We follow the FirmFive Connect Phase because we know that most importantly:
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
The second step in the FirmFive Connect Phase is all about:
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
Why might we introduce other sales associates during the FirmFive Connect Phase?
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
Qualifying (not to be confused with FORM) questions used in the Connect Phase are primarily:
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
When it comes to selling the sale, the most important part of creating urgency is:
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
F.O.R.M. questions are used in the Connect Phase to build rapport. What does F.O.R.M. stand for?
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
A guest enters your door! Based upon the 1st step in the FirmFive Connect Phase, you should:
greet the guest within 10 seconds, coming around the desk to welcome & thank them for coming in
surface questions
enthusiasm & making a personal connection with the guest is key to selling
making a personal connection
To create a warm and welcoming environment, where everyone is part of the Mattress Firm family
calling the sale by name
selling the sale with ENTHUSIASM!!!
Family, Occupation, Recreation, Motivation
Check it!