A guest enters your door! Based upon the 1st step in the FirmFive Connect Phase, you should:

The second step in the FirmFive Connect Phase is all about:

The third and final step in the FirmFive Connect Phase is:

F.O.R.M. questions are used in the Connect Phase to build rapport. What does F.O.R.M. stand for?

When it comes to selling the sale, the most important part of creating urgency is:

Why do we make a personal connection with our guests immediately when they enter our stores?

Why do we exchange names during the Connect Phase of the FirmFive Buying Process?

Qualifying (not to be confused with FORM) questions used in the Connect Phase are primarily:

Why might we introduce other sales associates during the FirmFive Connect Phase?

We follow the FirmFive Connect Phase because we know that most importantly:

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