4.02 SEM I Part B: Question Preview (ID: 6352)


Below is a preview of the questions contained within the game titled 4.02 SEM I PART B: 4.02 SEM I Part B Steps Of The Sales Process .To play games using this data set, follow the directions below. Good luck and have fun. Enjoy! [print these questions]


Play games to reveal the correct answers. Click here to play a game and get the answers.

After-sale activities are important because they:
a) Create opportunities for customers to return merchandise b) Develop on-going dialog with customers c) Help store managers determine if they need to hire more sales people. d) Uncover buying needs
A salesperson questions the customer, “Would you need a can of balls to go with the new racket you selected?” This is an example of:
a) Buying a line. b) Demonstrating the product c) Handling customers. d) Suggestion selling
When determining the customer’s price-range preference, a sales associate should:
a) Demand the customer explain to you how much money they want to spend b) Ask the manager which is the most popular item. c) Show the least expensive merchandise first d) Show the medium-priced merchandise first
In sports and entertainment marketing, direct mail, telemarketing, and personal selling are also known as:
a) Combination approaches b) Greeting approaches c) Sales approaches. d) Welcome approaches
Sending a follow-up survey to customers to determine their level of satisfaction with their latest purchase is an example of:
a) Closing the sale b) Handling customers c) Product presentation d) Relationship marketing.
Observing, listening, and questioning are part of:
a) Closing the sale b) Determining needs of customer c) Follow-up d) Greeting the customer
The first step in an effective product presentation is:
a) Selecting the right product to demonstrate b) Showing enthusiasm for the product c) Using sales periodicals d) Welcoming the customer
To close the sale when a customer needs help deciding, the sales person should:
a) Encourage the customer to be impulsive b) Explain the characteristics of each product being considered c) Show at least four additional items d) Stop talking about the product
The LEAST effective sales approach method is the:
a) combination b) greeting c) merchandise d) service
A physical action, comment, or question is a:
a) Buying signal. b) Characteristic of an impulse customer. c) Customer objection d) Direct close.
Play Games with the Questions above at ReviewGameZone.com
To play games using the questions from the data set above, visit ReviewGameZone.com and enter game ID number: 6352 in the upper right hand corner at ReviewGameZone.com or simply click on the link above this text.

TEACHERS / EDUCATORS
Log In
| Sign Up / Register