Business Management Spring Final Exam Review #3: Question Preview (ID: 15309)


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The most influential type of motivation is:
a) External b) Formal c) Internal d) All of these
The standard that deals with the number of products that must be produced that must be produced or the number of contacts a salesperson makes is called:
a) Time b) Quantity c) Quality d) Cost
Performance Improvement means:
a) Employees must learn and improve skills b) Employees must have college educations c) Initial training upon hiring d) Being overly critical of employees
The 4 Characteristics of Service are:
a) Form, Availability, Quality, and Timing b) Management, Quality, Form, and Service c) Service, Form, Availability, and Timing d) Timing, Management, Form, and Service
A brand is:
a) A catch phrase that customers associate with your product b) A name, symbol, word, or design that identifies a product, service, or a company c) A generic name for your product d) A website address for your product
Guiding employees towards achieving a company’s goals is called implementing.
a) True b) False c) d)
One way to involve employees in change is to let them help make decisions.
a) True b) False c) d)
Determining qualifications of applications does not fall under the HR department.
a) True b) False c) d)
A broad assortment of products means the company offers a large amount of related items.
a) True b) False c) d)
This task that managers handle ensures that employees are performing business activities as planned:
a) Operations Management b) Process Improvement c) Delegation Management d) Firing Employees
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