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Be Professional To Be Successful
Test Description: Reviewing the professionalism terms discussed in class .
Instructions: Answer all questions to get your test result.
1) Another name for employee is…
A
Organizer
B
Employer
C
Worker
D
Professor
2) What are the ABCs of professionalism?
A
Attraction, Beauty, Confidence
B
Attention, Behaviour, Consideration
C
Attitude, Behaviour, Consideration
D
Attitude, Behaviour, Communication
3) How do employees show their professionalism?
A
Appearance, Behaviour, Communication & Customer Service skills, teamwork
B
Appearance, Behaviour, Cooperation & Customer Service skills, teamwork
C
Attitude, Behaviour, Communication & Customer Service skills, teamwork
D
Attitude, Behaviour, Courteous & Customer Service skills, teamwork
4) To whom does professionalism apply?
A
Employees & Employers
B
No one needs to be professional
C
Co-workers & Colleagues
D
Businesses & Organizations
5) How will co-workers & customers feel if people behave professionally?
A
Open-minded & positive of the people
B
Comfortable & mistrusting of the people
C
Comfortable & trusting of the people
D
Considerate & patient of the people
6) A worker is another name for …
A
Organizer
B
Employee
C
Employer
D
Professor
7) How will the company you work for benefit if you behave professionally?
A
Nothing will happen to the company
B
Customers will go to the competition
C
Customers will return & profits will go up
D
Customers will return & profits will go down
8) An attitude, state of mind & a partial reason how you work is the meaning of…
A
Profiteering
B
Personal Hygiene
C
Customer Service
D
Professionalism
9) Who must be professional while on the job?
A
Nobody, because it doesn’t matter
B
Employees & Employers
C
Co-workers & Colleagues
D
Businesses & Organizations
10) The movement of people in & out of a job is…
A
Turnover
B
Truancy
C
Network
D
Advancement Prospects
*select an answer for all questions
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