Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
Unit 5 Sales Process
Test Description: Review Questions Chapters 12-16
Instructions: Answer all questions to get your test result.
1) What combines a cash register wtih a computer, making it possible to capture information about the transaction at the time of sale, and to then apply it to different functions?
A
FOB (free on board)
B
point of sale (POS) system
C
purchase order (PO)
D
Universal Product Code (UPC)
2) When salespeople ask previous customers for names of potential customers, they are using?
A
endless chain method
B
third-party method
C
direct check method
D
preretailing marketing method
3) What is a written report that documents a sales representative's visit with a customer?
A
call report
B
invoice
C
merchandising
D
sales check
4) What are intangible attributes related to the sale of a product that customers find important?
A
customer benefits
B
feature-benefit selling
C
physical features
D
extended product features
5) What is a telephone solicitation to make a sale?
A
telemarketing
B
telecommuting
C
e-marketplace
D
e-tailing
6) What is an initial effort to close a sale?
A
which close
B
trial close
C
direct close
D
standing-room only close
7) What is a partial return of the sale price for merchandise that the customer has kept?
A
referrals
B
allowance
C
on-approval sale
D
merchandising
8) In ANPOCS, what does the O mean?
A
Overcome Obsticles
B
Overview Jobs
C
Overevaluate Operations
D
Overcome Objections
9) What is a dollar or unit sales goal set for the sales staff to achieve in a specific period of time?
A
price
B
performance standard
C
sales quota
D
call report
10) Suggesting related merchandise is also known as?
A
selling point
B
up-selling
C
sales forecast
D
cross-selling
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?