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MARKETING 2.0 Sales Pt. 2
Test Description: MARKETING 2.0 sales pt. 2
Instructions: Answer all questions to get your test result.
1) What is an internal factor that affects the selling policies of a business?
A
Customer requests
B
Financial resources
C
Government legislation
D
Actions of competitors
2) Joe will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful?
A
Joe because he will get more repeat business
B
Joe because he is a nice person
C
Carol because Joe is too timid to close a sale
D
Carol because she will make more sales
3) What type of information should employees be able to locate in their company's employee handbook?
A
The company's annual report
B
The number of vacation days that an employee has taken
C
The use of company property
D
The company's list of current job openings
4) What is one of the purposes of having business policies?
A
To allow employees to make decisions regarding customers
B
To make sure the business's actions are consistent
C
To ensure that the business makes a profit
D
To encourage customers to make frequent exchanges
5) A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
A
Spend as little time as possible answering customers' inquiries
B
Don't try to handle inquiries when you are busy with a sale
C
Make sure you clearly understand customers' inquiries
D
Try to make a sale while you're answering each inquiry
6) What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
A
Persuade the clients to buy
B
Earn the clients' trust
C
Offend the clients
D
Impress the clients
7) What should salespeople do when they must cope with customers who are being disagreeable?
A
Ask them to come back when they are ready to buy
B
Speed up the sale to minimize opportunity for disagreement
C
Listen patiently and try to stay calm
D
Use product knowledge to prove they are wrong
8) What should employees do to maintain a customer-service mindset?
A
Maximize conversations with coworkers
B
Decide how to spend their break time
C
Devote their full attention to customers
D
Listen to the words of soothing songs
9) What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?
A
Ask the customers when it would be convenient to call them
B
Tell the customers exactly when they will be called
C
Explain how much effort will be required to get the requested information
D
Ask the customers to call back if they don't receive a call within 24 hours
10) Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions?
A
Persuade the clients to buy
B
Earn the clients' trust
C
Impress the clients
D
Offend the clients
*select an answer for all questions
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