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OC And SOF Review
Test Description: OC and SOF Review
Instructions: Answer all questions to get your test result.
1) If you want to apply a hold to an Order, what color does you Order Type have to be?
A
Gray
B
Blue
C
Yellow
D
Red
2) While working Order Creation, what form should you access your Rx History tab from ?
A
QSF
B
EBC
C
Rx Organizer
D
SOF
3) Where do we paste the verbiage from our CHP Reorder Macro?
A
CHP Reorder Task
B
CHP Order Refill Note
C
CHP Order Refill Task
D
CHP Reorder Note
4) What action do we take after we book the order?
A
Do the Happy Dance!
B
Notify you Lead/Supervisor
C
Apply a QA hold
D
Go on break
5) What button do you press to release a hold?
A
View Hold
B
Apply Holds
C
Release Hold
D
Retry
6) What type of hold would you apply to ship and bill an order?
A
Co-Pay Hold
B
Credit Hold
C
No Hold just book the order
D
Ship and Bill Override hold
7) What button allows users with appropriate access to open a new form for new prescription processing?
A
Retry
B
Split Image
C
New Rx
D
Exception
8) Using the actions menu what option would I select to find a tracking number for a selected item?
A
Order History
B
Additional Order information
C
Additional Line information
D
Document a call
9) Which distribution list do we email to stop and order in fulfillment?
A
It depends on which site the order is shipping out of.
B
.RxSol SP CS Escalation
C
.RxSol Stop Orders CB
D
.RxSol Stop Orders OP
10) When the patient wants to pay with a new credit card you will add the payment to ?
A
Others Tab
B
Billing section
C
Payments Tab
D
Receipts Entry Area
*select an answer for all questions
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