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Career Management 2.0 Part B
Test Description: Career Management 2.0
Instructions: Answer all questions to get your test result.
1) Reading is important in the workplace because of the need to read:
A
Shakespeare’s great works.
B
Instructions from the supervisor.
C
A co-worker’s e-mail
D
TV Guide.
2) A group of people who work together to set goals, make decisions, solve problems, and put ideas into action is called a:
A
Job
B
Priority
C
Transition.
D
Team
3) Which often has the most effect on the understanding of a spoken message?
A
Nonverbal communication
B
What is heard?
C
Voice tone
D
What is said?
4) Anyone who receives feedback should:
A
Use it to gain revenge on the sender
B
Be offended
C
Use it as an opportunity to learn.
D
Be resentful
5) When talking on the phone at work, it is acceptable to:
A
Immediately place the caller on hold.
B
Eat or drink quietly.
C
Speak clearly.
D
Chew gum quietly.
6) The words TO, FROM, DATE and SUBJECT appear in the heading of a:
A
Table of contents
B
Business letter
C
Good-news letter.
D
Memorandum.
7) When delivering a speech, it is best to focus on the:
A
audience
B
floor
C
note cards
D
copy of the speech
8) Which written document is usually very brief and resembles a memo?
A
email message
B
Performance evaluation
C
Letter of Application
D
Word processing document
9) When addressing someone involved in a conflict:
A
Speak loudly and sharply.
B
Talk to him/her in a private location
C
Use “you” messages.
D
Use profanity
10) Turning a conflict over to a third party when those involved cannot agree on a solution is:
A
Etiquette.
B
Evaluation.
C
Arbitration.
D
Creative thinking.
*select an answer for all questions
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