Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
4.02 SEM I Part B
Test Description: 4.02 SEM I part B Steps of the sales process
Instructions: Answer all questions to get your test result.
1) After-sale activities are important because they:
A
Help store managers determine if they need to hire more sales people.
B
Uncover buying needs
C
Develop on-going dialog with customers
D
Create opportunities for customers to return merchandise
2) A salesperson questions the customer, “Would you need a can of balls to go with the new racket you selected?” This is an example of:
A
Buying a line.
B
Suggestion selling
C
Handling customers.
D
Demonstrating the product
3) When determining the customer’s price-range preference, a sales associate should:
A
Show the least expensive merchandise first
B
Demand the customer explain to you how much money they want to spend
C
Show the medium-priced merchandise first
D
Ask the manager which is the most popular item.
4) In sports and entertainment marketing, direct mail, telemarketing, and personal selling are also known as:
A
Greeting approaches
B
Sales approaches.
C
Welcome approaches
D
Combination approaches
5) Sending a follow-up survey to customers to determine their level of satisfaction with their latest purchase is an example of:
A
Product presentation
B
Relationship marketing.
C
Closing the sale
D
Handling customers
6) Observing, listening, and questioning are part of:
A
Follow-up
B
Greeting the customer
C
Determining needs of customer
D
Closing the sale
7) The first step in an effective product presentation is:
A
Using sales periodicals
B
Selecting the right product to demonstrate
C
Showing enthusiasm for the product
D
Welcoming the customer
8) To close the sale when a customer needs help deciding, the sales person should:
A
Encourage the customer to be impulsive
B
Stop talking about the product
C
Explain the characteristics of each product being considered
D
Show at least four additional items
9) The LEAST effective sales approach method is the:
A
greeting
B
merchandise
C
combination
D
service
10) A physical action, comment, or question is a:
A
Characteristic of an impulse customer.
B
Buying signal.
C
Customer objection
D
Direct close.
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?