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Workplace Readiness Skills 13-17
Test Description: Workplace Readiness Skills 13-17 from CTECS (https://wrs.ctecs.org/wp_quiz/wrs-2019-skills-13-17/)
Instructions: Answer all questions to get your test result.
1) Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
A
set up an operating budget.
B
determine quantities to buy.
C
appeal to the general public.
D
obtain up-to-date information about the industry.
2) Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?
A
Researching how to do difficult tasks in her workplace
B
Spending time at work completing assignments for her college classes
C
Offering fellow employees assistance on the job
D
Attending conferences to acquire new industry related knowledge
3) Which question could violate laws aimed at achieving equal employment opportunities?
A
What is your religion?
B
What is your job history?
C
What are your job skills?
D
What is your address?
4) When writing resumes, why do employers prefer professional references over personal ones?
A
Professional references are biased.
B
Professional references tend to be more intelligent.
C
It is illegal to provide personal references.
D
Personal references can be biased.
5) Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values
A
continuous learning.
B
career education.
C
certified life experiences.
D
dual enrollment.
6) Which skill is used when improving professional skills to stay up-to-date in one's career field?
A
Time management
B
Workplace safety
C
Critical thinking
D
Continuous learning
7) Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?
A
She likes to explore options so she might move on to something else.
B
The employer is required by law to make such investments.
C
The employer has an interest in expanding her skill set.
D
She enjoys learning but does not want to pay for it herself.
8) During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:
A
her desire and ambition to move up to management.
B
her commitment to professional growth.
C
whether she would work overtime hours.
D
whether she is willing to sacrifice her values.
9) At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?
A
not important and not urgent
B
important and urgent
C
important and not urgent
D
not important and urgent
10) Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company?
A
The daily work plan
B
The work his peers do first
C
The customer’s complaint log
D
The tasks most enjoyed
11) Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?
A
Cancel the presentation with the client.
B
Review Laura's part and make the presentation.
C
Ask Laura's supervisor to cover her part.
D
Reschedule the presentation with the client.
12) Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:
A
encourage coworkers to use his idea.
B
share his idea with management before using it.
C
use his new process to stand out from his peers.
D
drop his idea and use the company's process.
13) Which of the following is the MOST credible Internet source for research?
A
a web discussion forum
B
a private social network page
C
a peer-reviewed blog
D
a political advertisement video
14) Which is TRUE about beliefs versus facts?
A
Beliefs are used to make scientific decisions.
B
Beliefs are evidence-based.
C
Beliefs have no place in making purchase decisions.
D
Beliefs are personal truths but unproven.
15) Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?
A
photos of your family
B
photos of your pets
C
favorite movies
D
sensitive comments about your workplace
16) Software intended to damage or disable other computer systems is:
A
WiFi.
B
subscriber line.
C
malware.
D
firewall.
17) Which of the following is the BEST description of SPAM?
A
a secure protocol application for websites
B
an application for smart phones
C
an unsecured URL address
D
an unsolicited e-mail message or advertisement
18) What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
A
to minimize the chances of computer virus’
B
to tag important websites
C
to optimize browsing speed
D
to maintain privacy at all times
19) The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the:
A
body of the email.
B
TO line.
C
BCC line.
D
CC line.
20) Technology is important in the workplace for all the following reasons EXCEPT:
A
personal interests.
B
operation efficiency.
C
mobility.
D
improving communication.
*select an answer for all questions
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