Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
POB Objective 1
Test Description: Objective 1
Instructions: Answer all questions to get your test result.
1) What are the four communication styles that are appropriate to use when targeting an audience?
A
Formative, Process, Impact, outcome
B
Research, Formative, Process, Impact
C
Research, Process, Impact, outcome
D
Research, Specificity, Needs, Strategy
2) What is the first thing you should remember when a caller is very difficult and complaining?
A
You are speaking with your boss
B
You are speaking with a client or potential client
C
You are speaking with your competition
D
You are speaking with your mom
3) What are the five ways to communicate in Business?
A
Facebook, email, letter, phone, memo
B
In Person, Instagram, Letter, phone, memo
C
In Person, Email, Letter, Phone, Memo
D
Tic Tok, in person, phone, letter, memo
4) Business communication involves the
A
Clients
B
Current projects
C
Social media
D
Exchange of information
5) Written communication should always conclude with a:
A
Call to action
B
Call to run
C
Call to vote
D
Call to move
6) The three format/types of Business communication are:
A
Verbal, silence, written
B
Verbal, written, electronic
C
Written, social, memo
D
Memo, verbal, written
7) Joe is a controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
A
Slow down, take your time
B
Present facts and data
C
Get to the point
D
Ask about his family
8) In the model of communication, we studied we learned that the main parts where a sender, a message, and a _____________
A
Socializer
B
Receiver
C
Analyzer
D
Controller
9) Written Business communication is used to:
A
Formalize the information sending
B
Invite someone to a party
C
Send coupons
D
Bill someone
10) In order to be understood on the telephone, a business’s employees should always:
A
Speak rapidly
B
Use technical terminology
C
Enunciate clearly
D
Speak from notes
11) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
Reading
B
Verbal
C
Technical
D
Computer
12) The primary reason the business benefits when salespersons practice good customer relations is that it:
A
Develops repeat customers
B
Segments the business’s market
C
Promotes quality service
D
Prevents customer objections
13) When organizing information to present in a business report, it is effective to:
A
Develop an outline
B
Determine the purpose
C
Interpret the data
D
Remain objective
14) Monitors, Keyboards, and hard drives are examples of computer
A
Hardware
B
Standards
C
Networks
D
Language
15) If you are sending something with a letter you should put this at the bottom:
A
Copy notation
B
Signature line
C
Complimentary close
D
Enclosure notation
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?