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Unit 2: Practice 2
Test Description: Management
Instructions: Answer all questions to get your test result.
1) Which of the following duties is not performed by a manager?
A
overseeing workflow
B
completing assigned tasks
C
assigning tasks
D
supervising other employees
2) Which of the following is not a focus of today's managers?
A
use of technology
B
diversity
C
controlling the glass ceiling
D
value of employees
3) Effective managers do not help employees become successful by ____.
A
creating obstacles
B
finding solutions
C
providing coaching
D
giving feedback
4) Which of the following occurs in a company with a diverse workforce?
A
less receptive to customer needs
B
an increased pool of qualified potential job candidates
C
less creativity
D
finding new ways to complete tasks
5) ____ roles involve the human interaction that happens between the people with
A
Decisional
B
Informational
C
Interpersonal
D
Conceptual
6) Which of the following people would have a decisional role and be responsible for deciding or resolving questions or situations?
A
monitor
B
figurehead
C
spokesperson
D
negotiator
7) Which of the following is not a soft skill?
A
positive attitude
B
listening skills
C
emotional intelligence
D
directing others to perform activities
8) Specific skills managers need to perform duties related to their area of management, such as specific training and education, are considered ____ skills.
A
technical
B
interpersonal
C
soft
9) Managing activities of assigned divisions and inspiring and leaving supervisory management are duties performed by ______________________________ management.
A
General
B
Middle
C
Supervisory
D
Senior
10) Employees who report directly to a manager are called ______________________________.
A
authority
B
direct reports
C
productivity
D
delegation
11) The ability to think outside the box and examining how ideas are interrelated are ______________________________ skills.
A
conceptual
B
interpersonal
C
informational
D
technology
12) The levels of management in an organization can be described as a management triangle.
A
False
B
True
13) Senior Management spend more time controlling than planning.
A
False
B
True
14) When an employee is not performing work correctly, the supervisor should take over to make sure it is done well.
A
True
B
False
15) Good supervisors are able to show employees the importance of company goals.
A
False
B
True
16) Listening is an important communication skill for supervisors.
A
False
B
True
17) The most important resource available to managers is the company’s employees
A
True
B
False
18) Most supervisors have extensive management training
A
False
B
True
19) Supervisors can complete informal evaluations of employee performance but should not be responsible for formal evaluations.
A
False
B
True
20) Many employees of a business complete tasks that could be considered management activities.
A
False
B
True
*select an answer for all questions
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