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Sales Test
Test Description: Select the correct answer. You only can select one per question.
Instructions: Answer all questions to get your test result.
1) What is closing the sale?
A
Closing method in which salesperson asks for the sale
B
Process of obtaining a positive agreement from the customer to buy
C
a way to close a sale in which a salesperson explains services that overcome obstacles or problems
D
Things customers do or say to indicate readiness to buy.
2) Which one is a retail selling approaches?
A
Sale Approach
B
System Approach
C
Observing Aproach
D
Greeting Approach
3) What are sales aids?
A
Warranties, newspaper articles, graphs, and customer letters.
B
The goal of the product presentation
C
positive statement about the quality of a product
D
based on the item itself.
4) What is suggestion selling?
A
a way to close a sale in which a salesperson explains services that overcome obstacles or problems
B
method of selling in which the salesperson recommends additional goods or services to the customer
C
an initial effort to close a sale
D
process of obtaining a positive agreement from the customer to buy
5) What is buying signals?
A
Permits the salesperson to acknowledge objectections as valid yet offset them
B
List of reasons for not purchasing and possible responses
C
things customers do or say to indicate readiness to buy
D
When the customer leave the store or does not buy anything.
6) What is trial close?
A
When the customer have objections
B
direct close
C
When the salesperson asks for the sale
D
an initial effort to close a sale
7) What is which close?
A
all of the above
B
trial close
C
direct close
D
method of closing a sale that encourages a customer to make a decision between two items
8) What is standing-room-only close?
A
trial close
B
which close
C
method of closing a sale that is used when a product is in short supply or when the price will be going up in the near future
D
closing method in which salesperson asks for the sale
9) What is direct close?
A
closing method in which salesperson asks for the sale
B
closing the sale
C
I do not know
D
service close
10) What is a customer relationship management ?
A
identifying understanding customers to form a strong, long-lasting relationship
B
positive statement about the quality of a product
C
Something about sales
D
Something most people can understand
11) What is service close?
A
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*select an answer for all questions
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