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Communication Review
Test Description: In this game, you will review some of the learning we have done in term 1.
Instructions: Answer all questions to get your test result.
1) What is Communication?
A
All of the above
B
Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language
C
Imparting information
D
A system, such as mail, telephone, or television for sending and receiving messages
2) Which is NOT a benefit of effective communication?
A
Enhanced interpersonal relationships
B
Clearer understanding of a common goal
C
Feeling valued as a team member
D
Always winning
3) Which of the following is a characteristic of the PASSIVE communication style?
A
Agreeable
B
Offensive
C
Intolerant
D
Egotistical
4) Which is NOT a characteristic of the ASSERTIVE communication style?
A
Proactive
B
Convincing
C
Direct
D
Authoritarian
5) Which of the following is NOT helpful when communicating by e-mail?
A
Being aware of your tone before sending
B
Use e-mail to follow-up on previous conversations
C
Sending an e-mail several paragraphs long
D
Treating e-mails as you would a letter with a greeting, body, and closing
6) When dealing with an UPSET Team member, which of the following is the WRONG course of action?
A
Remaining calm and polite, no matter the other person's tone or language
B
Find a creative solution that works for both parties involved
C
Let them get over themselves
D
Acknowledge their frustration and empathize
7) Complete the following sentence: Being a good listener...
A
...isn't a big part of effective communication.
B
...isn't just waiting for your turn to speak.
C
...means you remain quiet and let the other person talk for a long, long time.
D
...means pretending you're interested in what the other person is saying.
8) Why is it important to know your own communication style?
A
So you can feel good about yourself
B
To learn more about your personality
C
So you know if you have the right or wrong communication style
D
So you can adjust your style when communicating with others who may have a very different style
9) Can ANYONE lead?
A
Yes
B
No
10) When was E-mail first invented?
A
1982
B
1990
C
1971
D
2000
*select an answer for all questions
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