Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
MARKETING 2.09 - 2.12
Test Description: MARKETING 2.09 - 2.12
Instructions: Answer all questions to get your test result.
1) After learning that a customer is interested in a computer that can produce sophisticated graphics, what should be the salesperson’s next step?
A
Suggesting a specific computer to the customer
B
Trying to reach closure with the customer
C
Giving the customer a price list
D
Trying to make the customer feel more relaxed
2) Which is part of establishing relationships with customers?
A
Probing
B
Reaching closure
C
Using suggestion selling
D
Sizing up the customer
3) By what will the emphasis put on each phase of the selling process vary most significantly?
A
Economic climate
B
State and local laws
C
Product and client
D
Geographic area
4) The phase of the selling process that includes writing up the order is which action?
A
Establishing relationships
B
Reaching closure
C
Prescribing solutions
D
Discovering needs
5) Determine whether this statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer.
A
False, retail salespeople do not need this step.
B
True, all salespeople make every contact permanent.
C
False, industrial salespeople do not need this step.
D
True, this is an important step for all salespeople
6) Judy sold customers substitute computers for the iPad. What should she explain to the customers about the substitute computers?
A
Buying motives
B
Fringe benefits
C
Exchange policies
D
Comparable features
7) What should a salesperson remember to do during the closing phase of the selling process?
A
Ask the customer to buy
B
Show the customer a product
C
Put the customer at ease
D
Ask the customer questions
8) The speed of asking customers questions depends on which factor?
A
Pace of the customer’s responses to the questions
B
Number of other customers waiting
C
Amount of time left before the business closes
D
Type of product that is being sold
9) What should a salesperson explain to a customer when recommending a substitute item?
A
Fringe benefits
B
Buying motives
C
Exchange policies
D
Comparable features
10) What should the salesperson do when she or he is helping a customer and another customer enters the selling area?
A
Ignore the second customer until finished with the first customer
B
Acknowledge the second customer as soon as possible
C
Leave the first customer to help the second customer
D
Apologize to the first customer for helping the second customer
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?