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Communication In The Workplace
Test Description: Includes reading, writing, and listening
Instructions: Answer all questions to get your test result.
1) You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
A
Dear Madam or Sir:
B
Dear Mrs. Smith
C
Dear Ms. Smith,
D
Hello Sally Smith!
2) Which of the following statements is true about nonverbal signals?
A
They include written words and spoken words
B
They include tone of voice, facial expressions, gestures, postures, eye contact.
C
They are also known as body language.
D
Both a and c are true
3) The purpose of writing a thank-you note to a job interviewer is____.
A
to thank the interviewer for his or her time
B
to show that you are polite, thoughtful, and conscientious
C
all of the above
D
to give you another chance to sell yourself
4) ____ is a prewriting strategy that helps you get your ideas flowing and consists of writing everything that comes to mind about a topic, in any order.
A
outlining
B
taking notes
C
emailing
D
free writing
5) To ____ others means to try to see things from their point of view and gain an understanding of their situation.
A
give orders to
B
empathize with
C
supervise
D
criticize
6) Which of the following statements about reading skills is true.
A
Skimming is reading quickly through a book or document to pick out key points.
B
Taking notes is reading key parts of a written work that help you predict its content.
C
Critical reading is reading key parts of a written work, such as chapter titles, photo captions, and
D
Previewing is restating the main concepts of a written document in your own words.
7) Employers expect certain things from employees. One important trait that employers look for in employees is initiative. Initiative means
A
making sure your work is marketable.
B
doing things on your own; being a self starter.
C
showing respect for others
D
calling your boss when you cannot come to work.
8) Common types of unethical workplace behavior include ____.
A
using workplace property for personal use with the permission of your supervisor
B
lying, discrimination, and dishonesty
C
initiative, responsibility, and cooperativeness
D
reporting actual hours worked
9) ____ in the workplace refers to unequal treatment based on factors such as age, disability, race, national origin, race, religion, or gender.
A
discrimination
B
diversity
C
affirmative action
D
sexual harassment
10) Examples of poor workplace etiquette include ____
A
both a and b
B
keeping your voice at an appropriate volume
C
spreading gossip
D
reading your coworkers' private e-mail and listening to their phone conversations
11) Listening and responding with full attention to what is being said is known as ____
A
compromising
B
customer relations
C
active listening
D
showing initiative
12) A ____ is an oversimplified and distorted belief about a person or group.
A
stereotype
B
conflict
C
compromise
D
tact
13) A good example of positive body language might be ____.
A
crossing your arms
B
leaning forward
C
fidgeting
D
avoiding eye contact
14) Constructive criticism ____.
A
offers no solutions
B
none of the above
C
is often announced in public rather than in private
D
focuses exclusively on negative points
15) To ____ means to order things from first to last or from most important to least important.
A
procrastinate
B
prioritize
C
criticize
D
take notes
16) It is important for an employee to distinguish between fact and opinion because
A
the employee will always tell the truth and know when others are being honest.
B
the employee will be able to think critically about information shared by others.
C
the employee will sound knowledgeable.
D
the employee won't get angry at other people on the job.
17) Determining the audience of your writing will help you to do all of the following, except
A
use a format that will appeal to them.
B
write in appropriate language.
C
select information to include.
D
fix grammatical errors.
18) A memo is written for
A
corporate sponsors
B
fellow employees
C
potential clients
D
sales reps
19) Which of the following is an appropriate purpose for workplace writing?
A
to gossip about new employees
B
to publicly complain to your boss
C
to advertise your company's products
D
to spread rumors about competitors
20) Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?
A
posting a schedule for staff meetings
B
installing the new printer and copy machines
C
distributing a signÂup sheet for the company awards banquet
D
explaining directions to a coworker
*select an answer for all questions
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