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Apple
Test Description: Everything that is Apple!
Instructions: Answer all questions to get your test result.
1) What is AppleCare+
A
Accidental Damage Coverage
B
Provides Technical and Software Support
C
Extended Warranty
D
All the above
2) How long do customers have to add AppleCare+?
A
30 days
B
60 days
C
90 days
D
45 days
3) Would this be for business, personal, or both?
A
PII
B
Business Qualifer
C
Open ended question
D
Security Policy
4) Would it be ok for me to ask a few questions so i can better assist you?
A
Security Policy
B
Business Qualifer
C
Permission to ask questions
D
PII
5) What is Apple Giveback?
A
You give apple their products back
B
Cash Back
C
Trade In Program
D
Donations
6) Who provides the 18 month Special Financing?
A
Wireless Provider
B
Apple
C
Barclay Card
D
Best Buy
7) How do you send a Saved Bag?
A
Over the phone
B
Web Link shared through Social Media
C
Regular Mail
D
Email
8) What does a customer need for a Pickup Order?
A
ID and Web order number
B
Apple ID and Web order number
C
Payment method and ID
D
Payment method and Web order number
9) How long does AppleCare+ Last?
A
3 years
B
1 year
C
4 years
D
2 years
10) How do i get support if my AppleCare+ is expired?
A
Talk with a AppleCare+ Specialist
B
Pay for repairs or a new device in full
C
None of the above
D
Buy a Pay-Per Incident for AppleCare+
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