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S3 Admin And IT Test 1 Revision
Test Description: Test your knowledge
Instructions: Answer all questions to get your test result.
1) To make people happy, Walt Disney is an example of
A
slogan
B
mission statement
C
tag line
D
an advert
2) Organising events and researching information are examples of
A
duties
B
qualities
C
talents
D
skills
3) Polite is an example of
A
a duty
B
a talent
C
a quality
D
a skill
4) Which of the following is NOT a feature of good customer service
A
easy refund and exchanges
B
cutomer loyalty
C
trained staff
D
fast responses to customers
5) Conditions of service offered for a job would show
A
skills
B
salary
C
duties
D
qualities
6) Duties covered in a job would be found on the
A
person specification
B
cv
C
mission statement
D
job description
7) Skills, qualities, qualifications and experience required for a job would be found on
A
mission statement
B
CV
C
person specification
D
job description
8) Brand ambassadors and increased profits are examples of
A
job description
B
features of customer service
C
conditions of service
D
benefits of customer service
9) Which of the following is a quality of an admin assistant
A
hardworking
B
organising events
C
good at using Microsoft Office
D
filing
10) Good communication and good at problem solving are examples of
A
traits
B
skills
C
qualities
D
duties
11) The aim of a mission statement is to show the purpose of the company to
A
managers only
B
customers only
C
customers as well as staff
D
staff only
12) Identify the purpose of a person specification
A
to select the best person for the job
B
to tell candidates about the interview times and dates
C
to let applicants know about salary, holidays and hours of work
D
to provide background about the job
13) Essential ICT skills means
A
the company will train the candidate in these skills
B
the candidate will never need these skills
C
candidate must have these skills
D
company would like the candidate to have these skills
14) It may be useful if candidates held a qualification in Business Management means
A
this qualification is a must have!
B
this qualification is desirable
C
this qualification is essential
D
this qualification is not needed
*select an answer for all questions
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