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E-mail Basics
Test Description: E-mail Basics Quiz Review
Instructions: Answer all questions to get your test result.
1) Misspelled words or typos are acceptable when sending an e-mail.
A
False
B
True
2) It is fine to forward an E-mail to others that was personally addressed to you, without the consent of the original sender.
A
False
B
True
3) If you have a problem opening an attachment within an e-mail that you have received, you may have to save the document to your computer first.
A
False
B
True
4) An E-mail signature can only be inserted manually for each individual e-mail.
A
True
B
False
5) When sending an e-mail that is written in all capital letters, the recipient may believe that you are shouting.
A
True
B
False
6) After reading through an E-mail, you should revisit it, before you determine which file it should go into.
A
True
B
False
7) What does the Emoticon :) stand for?
A
hysterical
B
Frown
C
Smiley
D
Sad
8) One of the capabilities of e-mail is scheduling appointments.
A
True
B
False
9) The larger the size of an attached file within an e-mail, the longer it will take to send and receive.
A
False
B
True
10) _____ refers to the set of rules governing correct behavior on the Internet, in order to respect others and be respected in turn.
A
Interbehavior
B
Netiquette
C
Etiquette
D
E-manners
11) When sending a professional E-mail, it is in your best interest to attempt to be sarcastic to keep things light hearted between you and a business colleague.
A
True
B
False
12) What does the acronym BCC stand for?
A
Better Customer Collaboration
B
Beneficial Compliant Copy
C
Blind Carbon Copy
D
Built Carbon Correspondence
13) What year was E-mail born?
A
1975
B
1987
C
1969
D
1972
14) Which of the following is not necessary to include in a professional E-mail signature?
A
Your name
B
Your company name
C
Your phone number
D
Your height
15) What does Repondez Sil Vous Plait translate to?
A
Render alternative meaning
B
Respond Please
C
Real sensitive material
D
Repeat Spoken Pronunciation
*select an answer for all questions
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