Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
POBF Unit 1 - Communication Skills And Customer Service - Part 2
Test Description: POBF Unit 1 - Communication Skills and Customer Service - Part 2
Instructions: Answer all questions to get your test result.
1) Which is an example of a textual graphic that is used in a business report?
A
Map
B
Flowchart
C
Pie chart
D
Pictograph
2) Why is it often important to take notes during meetings or presentations?
A
The audience needs something to do.
B
Writing keeps the mind focused.
C
The speaker is difficult to understand.
D
This information will be needed later.
3) Which is a formatting characteristic of a full-block business letter?
A
double-spacing within the paragraph
B
indented first paragraph
C
no paragraph indents
D
using a right justification for all paragraphs
4) As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
A
look up the information in a current dictionary.
B
identify the readers' preferences.
C
refer to the appropriate publisher's style manual.
D
ask his coworker for advice.
5) The following information appears at the end of all of Mollys outgoing emails: Molly S. Glenn, Assistant Manager, The Creekside Cafe, 4422 Clear Creek Road, Danville, TN 44882,
[email protected]
. What does this information represent?
A
etiquette
B
attachment
C
carbon copy
D
signature
6) A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
A
product ratings and grades.
B
all the necessary information.
C
exchange rates.
D
a map of all business locations.
7) It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
A
a unique individual.
B
in a hurry.
C
a possible problem.
D
like most others.
8) When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
A
upward
B
lateral
C
written
D
verbal
9) The primary reason customers give for not returning to a business is a lack of:
A
available parking.
B
courtesy from salespeople.
C
advertised merchandise.
D
customer-service personnel.
10) The primary reason the business benefits when salespersons practice good customer relations is that it:
A
develops repeat customers.
B
prevents customer objections.
C
promotes quality service.
D
segments the business's market.
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?