Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
POBF 1.01 Obtain And Convey Information
Test Description: POBF 1.01 Obtain and Convey Information
Instructions: Answer all questions to get your test result.
1) When Steven asks questions in an open-minded way, he avoids:
A
stating his own opinion.
B
attacking someone else's idea.
C
mentioning the truth.
D
suggesting a better way to do something.
2) Which is not a tool that people use when participating in discussions?
A
Building on someone else's comment
B
Pointing out missing information
C
Sharing a personal experience
D
Helping the group summarize what has been said
3) My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number? Dawn answered, Ms. Smith is in room 224.I will connect you. What did Dawn do wrong?
A
She gave out a guest's room number.
B
She did not take written notes about the call.
C
She forgot to listen attentively to the caller.
D
She did not answer the caller with enough courtesy.
4) What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
A
Casual
B
Routine
C
Technical
D
Formal
5) In order to be understood on the telephone, a business's employees should always:
A
enunciate clearly.
B
use technical terminology.
C
speak from notes.
D
speak rapidly.
6) Individuals who are able to defend their ideas objectively provide others with:
A
logical evidence.
B
personal opinions.
C
unrelated statistics.
D
emotional information.
7) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
reading
B
computer
C
verbal
D
technical
8) All calls coming into a business should end as pleasantly as possible in order to:
A
make the best use of an employee's time.
B
provide callers with accurate information.
C
leave a good last impression with callers.
D
help an employee get a good review.
9) Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. What should Joe say?
A
Hello.
B
Yeah?
C
Hello, ABC Electric. This is Joe. How may I help you?
D
Hi, my boss isn't here can I take a message?
10) Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
A
slow down, take your time.
B
present facts and data.
C
ask about his family.
D
get to the point.
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?