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2.02
Test Description: Understand Basic Troubleshooting of Hardware and Software
Instructions: Answer all questions to get your test result.
1) A service provided by a computer or technological company for aiding or advising customers of its product or service, also called tech support.
A
technical support
B
technical college
C
technical writing
D
technical assassin
2) Types of technical support
A
Self-help support
B
technical support
C
help desk support and face-to-face support
D
all of the above
3) There are how many steps in the troubleshooting theory.
A
2
B
4
C
8
D
6
4) the steps of the troubleshooting theory
A
Identify the problem.
B
Test the theory to determine cause.
C
Establish a theory of probable cause.
D
all of the above
5) the steps of the troubleshooting theory
A
Establish a plan of action to resolve the problem and implement the solution.
B
Verify full system functionality and, if applicable, implement preventative measures.
C
all of the above
D
Document findings, actions, outcomes.
6) Troubleshooting In special cases:
A
Run security software to be sure that there are no hacking issues on the computer
B
all of the above
C
Listen for and identify sounds, such as a cooling fan that has stopped or a hard drive that is making unexpected noises
D
Disconnect peripheral devices that are not essential to the operation of the system, and then restart the computer.
7) Troubleshooting: In special cases:Computers tend to crash or hang up when the hard disk becomes too full.
A
#2 and #3
B
Do not delete files that may be part of the operating system or other necessary programs.
C
Throw the computer out.
D
Free up space by deleting unnecessary files, temporary Internet files, and items in the Recycle Bin.
8) Prevention of shock
A
stand in water while servicing equipment
B
Be sure equipment is unplugged before servicing.
C
Be aware capacitors cannot hold a charge even after device is unplugged.
D
keep equipment plugged in while servicing.
9) Prevention of Shock
A
Be sure equipment is unplugged before servicing.
B
Do not open power supplies or other high voltage components.
C
all of the above
D
Be aware capacitors can hold a charge even after device is unplugged.
10) Proper Connector Handling
A
Always use an appropriate amount of force when inserting or removing connectors.
B
Use caution with exposed connectors to ensure pins do not get bent.
C
all of the above
D
Connectors both within and outside computing equipment are both precise and fragile.
*select an answer for all questions
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