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2.02 Part II
Test Description: Understand Basic Troubleshooting of Hardware and Software
Instructions: Answer all questions to get your test result.
1) Sudden stimulation of the nerves or convulsive contraction of the muscles that is caused by the discharge through the body of electricity from a charged source, OR exposing yourself to live electrical circuits
A
electrical shock
B
cuts
C
electrostatic discharge
D
burns
2) Avoid sharp edges on the sheet metal inside some computer cases. Use caution when unplugging some connectors, because they can require much effort and may come apart abruptly, causing injury to the hand.
A
electrostatic discharge
B
burns
C
electrical shock
D
cuts
3) Electronic components, especially CPUs, can become very hot. Use caution when touching electronic parts.
A
buise
B
shock
C
electrostatic discharge
D
burns
4) Transfer of electrical charge between any two objects, although not usually dangerous to the technician, ESD can cause permanent damage to internal computer components, such as RAM
A
cuts
B
burn
C
shock
D
electrostatic discharge
5) Special precautions, such as wearing a wrist strap, must be taken when servicing equipment to avoid:
A
burns
B
electrostatic discharge
C
cuts
D
shock
6) Troubleshooting falls into two categories:
A
hardware
B
software
C
electronics
D
#1 and #2 above
7) Involves troubleshooting of the computer components such as the motherboard, RAM, hard drive, etc.
A
electronics
B
neither
C
software
D
hardware
8) Involves troubleshooting the operating system and applications installed on the computer.
A
hardware
B
electronics
C
neither
D
software
9) operating system is the software which controls the operation of the computer and its components. Examples are:
A
all of the above
B
Microsoft Windows
C
MacOS
D
RedHat Linux
10) Common problems of OS troubleshooting include:
A
#1 and #2 above
B
Device drivers missing or not installed.
C
too expensive and does not last long
D
Virus/Spyware/Malware installed on the computer.
11) Hardware troubleshooting may consist of:
A
Make sure that peripheral devices are plugged in securely.
B
all of the above
C
Plug a lamp into the same power outlet as the computer to be sure the outlet is working.
D
Make sure the computer and monitor are plugged in.
*select an answer for all questions
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