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Fashion Merchandising 5.01
Test Description: 5.01
Instructions: Answer all questions to get your test result.
1) Small pieces of ribbon or cloth that are permanently attached to the insides of garments to provide product information are:
A
hangtags
B
packaging
C
hanger loops
D
labels
2) John arrives at his retail sales job one hour before the store opens. He spends that time performing non-selling duties and responsibilities. What task would John NOT perform during that hour?
A
gather and study product information
B
process returns to vendors
C
complete a sales transaction
D
prepare merchandise for sale
3) Compensation based on a percentage of the dollar amount of the sale made by a salesperson is:
A
salary
B
overtime
C
wages
D
commission
4) Nordstrom distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses:
A
customer-oriented selling
B
high pressure selling
C
communicaton selling
D
sales-oriented selling
5) A salesperson that stands behind a counter, takes customer orders, and rings up sales is a:
A
sales clerk
B
sales representative
C
regester attendant
D
sales associate
6) Estee Lauder cosmetics will award the sales associate with the highest total sales for the summer a three-day all-expense-paid-trip to Myrtle Beach. The trip is a/an:
A
commission
B
salary
C
incentive
D
sales quota
7) Sara works in a small fashion boutique. She tries to be responsive to customer needs so that she and the business will both benefit from:
A
repeat customers
B
pressure selling
C
more effective promoiton
D
added utility
8) Personal selling:
A
Requires direct experience on the part of the customer.
B
Requires the salesperson to give personal information.
C
Involves two-way communication with the customer.
D
Imposes the personal preferences of the salesperson.
9) Successful salespeople should be:
A
Forceful in dealing with undecided customers.
B
Aggressive towards coworkers in order to gain sales and job promotions.
C
Slow to approach customers who are examining merchandise.
D
Skilled in solving customer problems to create repeat customers.
10) David is planning to create a display of the new seasonal merchandise available in the menswear department. His BEST source of product information is a:
A
trade publication
B
store buyer
C
customer
D
co-worker
*select an answer for all questions
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