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Fashion Merchandising 5.01
Test Description: 5.01
Instructions: Answer all questions to get your test result.
1) Small pieces of ribbon or cloth that are permanently attached to the insides of garments to provide product information are:
A
packaging
B
hangtags
C
labels
D
hanger loops
2) John arrives at his retail sales job one hour before the store opens. He spends that time performing non-selling duties and responsibilities. What task would John NOT perform during that hour?
A
gather and study product information
B
complete a sales transaction
C
process returns to vendors
D
prepare merchandise for sale
3) Compensation based on a percentage of the dollar amount of the sale made by a salesperson is:
A
commission
B
wages
C
salary
D
overtime
4) Nordstrom distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses:
A
sales-oriented selling
B
customer-oriented selling
C
communicaton selling
D
high pressure selling
5) A salesperson that stands behind a counter, takes customer orders, and rings up sales is a:
A
sales clerk
B
sales associate
C
regester attendant
D
sales representative
6) Estee Lauder cosmetics will award the sales associate with the highest total sales for the summer a three-day all-expense-paid-trip to Myrtle Beach. The trip is a/an:
A
commission
B
sales quota
C
salary
D
incentive
7) Sara works in a small fashion boutique. She tries to be responsive to customer needs so that she and the business will both benefit from:
A
added utility
B
repeat customers
C
more effective promoiton
D
pressure selling
8) Personal selling:
A
Involves two-way communication with the customer.
B
Requires the salesperson to give personal information.
C
Requires direct experience on the part of the customer.
D
Imposes the personal preferences of the salesperson.
9) Successful salespeople should be:
A
Aggressive towards coworkers in order to gain sales and job promotions.
B
Slow to approach customers who are examining merchandise.
C
Skilled in solving customer problems to create repeat customers.
D
Forceful in dealing with undecided customers.
10) David is planning to create a display of the new seasonal merchandise available in the menswear department. His BEST source of product information is a:
A
trade publication
B
co-worker
C
customer
D
store buyer
*select an answer for all questions
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