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BML Ch 6 - Communications Set 3
Test Description: BML Ch 6, 3rd set of questions
Instructions: Answer all questions to get your test result.
1) Kinesics is the study of the role of ____ in communication.
A
facial expressions and physical gestures
B
eye contact
C
physical appearance
D
tone of voice
2) Oculesics is the study of the role of ____ in communication.
A
tone of voice
B
eye contact
C
location of sender and receiver
D
facial expressions and physical gestures
3) Proxemics is the study of the role of ____ in communication.
A
location of sender and receiver
B
tone of voice
C
facial expressions and physical gestures
D
eye contact
4) Chronemics is the study of the role of ____ in communication.
A
facial expressions and physical gestures
B
location of sender and receiver
C
eye contact
D
time
5) The phase of conflict when participants try to reach a compromise or other possible solution is called the
A
initiation phase.
B
resolution phase.
C
triggering event.
D
differentiation phase.
6) The phase of conflict when the individuals voice out their differences against each other is called the
A
differentiation phase.
B
triggering event.
C
resolution phase.
D
initiation phase.
7) The best strategy to prevent conflicts is
A
to keep important details to yourself until the last minute to avoid giving others a reason to be up
B
to let others always get their way, even if it greatly inconveniences you.
C
to share your personal views and problems on all issues, whether work-related or not.
D
to engage in regular effective communication.
8) The best strategy of conflict resolution is
A
lose/lose.
B
win/lose.
C
compromise.
D
avoidance.
9) Desirable conflict
A
sometimes motivates people to be their best.
B
does not exist.
C
is only for those who like to argue.
D
was a terrible B-movie.
10) Standing near the person with whom you are speaking is an example of
A
proxemics.
B
haptics.
C
kinesics.
D
oculesics.
*select an answer for all questions
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