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Ch. 2 Test Review #2
Test Description: Review for Ch. 2 in Business Management (#2)
Instructions: Answer all questions to get your test result.
1) Controlling quality means:
A
The process of making sure work meets acceptable standards
B
The process of making sure all employees are on task
C
The process of making sure money is allocated appropriately
D
None of these
2) What is the second step in problem solving?
A
Analyze the problem
B
Identify the problem
C
Analyze possible solutions
D
List possible solutions
3) Exploring situation choices with a computer is called:
A
What-if analysis
B
Management information system
C
All of these
D
Guess the answer
4) What is the first step in the decision-making process?
A
Identify the problem
B
Analyze the problem
C
List possible solutions
D
Analyze possible solutions
5) Which of the following activities should a manager complete after selecting a solution?
A
Gather information to determine if the solution is solving the problem
B
All of these
C
Identify who should be a part of implementing the solution
D
Determine the best way to implement the solution
6) What is the third step in the decision-making process?
A
Identify the problem
B
Analyze the problem
C
Analyze possible solutions
D
List possible solutions
7) A sign or indication of something that appears to be the problem is called a:
A
None of these
B
Problem
C
Subordinate
D
Symptom
8) An experienced manager who meets regularly with a new manager to provide feedback and advice is called:
A
Supervisor
B
Work coach
C
Executive
D
Middle Manager
9) The fundamental guidelines for the decisions and actions of managers is called:
A
Management activities
B
Management principles
C
Time management
D
Quality control
10) A systematic way to explore the consequences of specific choices using computer software is called:
A
What-if analysis
B
Management information system
C
Time management
D
Quality control
*select an answer for all questions
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