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Unit 5 Sales Process
Test Description: Review
Instructions: Answer all questions to get your test result.
1) What is a call report?
A
a dollar or unit sales goal set for the sales staff to achieve ina specified period of time.
B
contract between buyer and seller that is signed by both parties
C
written report that documents a sales representative\'s visit with a customer.
D
any form of direct contact between a salesperson and a customer
2) What involves sales exchanges that occur between two or more companies of business groups?
A
Organizational Selling
B
Personal Selling
C
routine decision making
D
Cold Call
3) What type of decision making is used when there has been little or no previous experience with an item?
A
Selective Decision Making
B
Routine Decision Making
C
Limited Decision Making
D
Extensive Decision Making
4) What are terms that the average person can understand?
A
Excuses
B
Layman\'s Terms
C
Boomerang Method
D
Objections
5) What sales method involves using a previous customer or another neutral person who can give a testomonial about the product?
A
Boomerang Method
B
Third-Party Method
C
Superior Point Method
D
Substitution Method
6) What is selling additional goods or services to the customer?
A
Direct Close
B
Suggestion Selling
C
Closing the Sale
D
Buying Signals
7) In which close do you ask for the sale?
A
Direct Close
B
Standing-Room-Only close
C
Which Close
D
Service Close
8) What is a legal contract between the buyer and the supplier?
A
Till
B
Invoice
C
Purchase Order
D
Layaway
9) WHat is a combination bar code and number used to identify a product and manufacturer?
A
Opening Cash Fund
B
Till
C
POS
D
UPC
10) What is a written record of a sales transaction?
A
Layaway
B
Sales Check
C
Invoice
D
Allowance
*select an answer for all questions
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