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MARKETING 2.0 Sales Pt. 2
Test Description: MARKETING 2.0 sales pt. 2
Instructions: Answer all questions to get your test result.
1) What is an internal factor that affects the selling policies of a business?
A
Government legislation
B
Financial resources
C
Actions of competitors
D
Customer requests
2) Joe will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful?
A
Joe because he is a nice person
B
Carol because Joe is too timid to close a sale
C
Joe because he will get more repeat business
D
Carol because she will make more sales
3) What type of information should employees be able to locate in their company's employee handbook?
A
The use of company property
B
The number of vacation days that an employee has taken
C
The company's annual report
D
The company's list of current job openings
4) What is one of the purposes of having business policies?
A
To make sure the business's actions are consistent
B
To encourage customers to make frequent exchanges
C
To allow employees to make decisions regarding customers
D
To ensure that the business makes a profit
5) A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
A
Don't try to handle inquiries when you are busy with a sale
B
Spend as little time as possible answering customers' inquiries
C
Try to make a sale while you're answering each inquiry
D
Make sure you clearly understand customers' inquiries
6) What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
A
Persuade the clients to buy
B
Impress the clients
C
Offend the clients
D
Earn the clients' trust
7) What should salespeople do when they must cope with customers who are being disagreeable?
A
Speed up the sale to minimize opportunity for disagreement
B
Ask them to come back when they are ready to buy
C
Listen patiently and try to stay calm
D
Use product knowledge to prove they are wrong
8) What should employees do to maintain a customer-service mindset?
A
Devote their full attention to customers
B
Maximize conversations with coworkers
C
Listen to the words of soothing songs
D
Decide how to spend their break time
9) What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?
A
Explain how much effort will be required to get the requested information
B
Ask the customers when it would be convenient to call them
C
Ask the customers to call back if they don't receive a call within 24 hours
D
Tell the customers exactly when they will be called
10) Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions?
A
Impress the clients
B
Earn the clients' trust
C
Persuade the clients to buy
D
Offend the clients
*select an answer for all questions
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