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POB Objective 1
Test Description: Objective 1
Instructions: Answer all questions to get your test result.
1) What are the four communication styles that are appropriate to use when targeting an audience?
A
Research, Specificity, Needs, Strategy
B
Research, Formative, Process, Impact
C
Formative, Process, Impact, outcome
D
Research, Process, Impact, outcome
2) What is the first thing you should remember when a caller is very difficult and complaining?
A
You are speaking with your mom
B
You are speaking with a client or potential client
C
You are speaking with your competition
D
You are speaking with your boss
3) What are the five ways to communicate in Business?
A
Tic Tok, in person, phone, letter, memo
B
In Person, Email, Letter, Phone, Memo
C
In Person, Instagram, Letter, phone, memo
D
Facebook, email, letter, phone, memo
4) Business communication involves the
A
Current projects
B
Social media
C
Clients
D
Exchange of information
5) Written communication should always conclude with a:
A
Call to action
B
Call to vote
C
Call to run
D
Call to move
6) The three format/types of Business communication are:
A
Verbal, written, electronic
B
Written, social, memo
C
Verbal, silence, written
D
Memo, verbal, written
7) Joe is a controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
A
Ask about his family
B
Get to the point
C
Present facts and data
D
Slow down, take your time
8) In the model of communication, we studied we learned that the main parts where a sender, a message, and a _____________
A
Receiver
B
Controller
C
Socializer
D
Analyzer
9) Written Business communication is used to:
A
Invite someone to a party
B
Bill someone
C
Send coupons
D
Formalize the information sending
10) In order to be understood on the telephone, a business’s employees should always:
A
Speak rapidly
B
Speak from notes
C
Use technical terminology
D
Enunciate clearly
11) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
Verbal
B
Computer
C
Reading
D
Technical
12) The primary reason the business benefits when salespersons practice good customer relations is that it:
A
Segments the business’s market
B
Promotes quality service
C
Develops repeat customers
D
Prevents customer objections
13) When organizing information to present in a business report, it is effective to:
A
Develop an outline
B
Remain objective
C
Determine the purpose
D
Interpret the data
14) Monitors, Keyboards, and hard drives are examples of computer
A
Networks
B
Language
C
Hardware
D
Standards
15) If you are sending something with a letter you should put this at the bottom:
A
Copy notation
B
Signature line
C
Complimentary close
D
Enclosure notation
*select an answer for all questions
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