Review Game Zone
Games
Test
Preview
Back
Match it!
Match it! Select the correct answer from the pull down...Good luck!
Good communication skills means
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
Where legal details are found
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
I need to look something up to solve a problem...
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
Besides when case needs to be opened, escalate to Level 2 when
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
This is unethical or illegal.
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
Good netiquette includes
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
Level One technicians primary responsibility
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
A good relaxation technique for call centers is...
Ask to put them on hold and wait for reply
better info from customers
Problem takes more than 10 min
gather info from customers
sending chain letters
Deep breathing
Used mixed case
SLA
Check it!
Match it!
Match it!