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Where legal details are found
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Problem takes more than 10 min
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Besides when case needs to be opened, escalate to Level 2 when
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Good communication skills means
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Level One technicians primary responsibility
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Deep breathing
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A good relaxation technique for call centers is...
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Deep breathing
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This is unethical or illegal.
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I need to look something up to solve a problem...
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Never look at a customer's
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Deep breathing
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Problem takes more than 10 min
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