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This is not a relaxation technique used in call centers...
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Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
You see a confidential file on a customer's computer...
step-by-step instructions
Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
I am transferring a customer. You don't need to tell the other technician...
step-by-step instructions
Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
Inexperienced customers need..
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Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
This is good netiquette.
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Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
Stress...
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Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
Exception to SLA that needs manager approval
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Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
A caller says another technician was rude...you
step-by-step instructions
Step away & have user close it.
keeps customers from giving good info
Adding 2 computers with no extra charges
Frequent gaming breaks
apologize and offer to help
department numbers
Check grammar
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