CS2 - Ch. 10 Part 1

Match it! Select the correct answer from the pull down...Good luck!

Exception to SLA that needs manager approval

This is not a relaxation technique used in call centers...

This is good netiquette.

A caller says another technician was rude...you

First step in resolving customer problem...

Inexperienced customers need..

You see a confidential file on a customer's computer...

Stress...