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What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Which of the following is a reason that a business would make changes to its products?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Which is a pre-sale opportunity for salespeople to provide customer service?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
What is a factor that affects a business's selection of policies to guide its operations?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Are noncomplainers a more difficult problem for businesses than complainers?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
What is one of the benefits to a business of reinforcing service orientation through communication?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
What should help businesspeople adapt their communication styles to appeal to clients from other cultures?
Builds positive relationships with customers
To keep up with changing consumer preferences
Calling to make sure the products are satisfactory
Providing ample product information
Nature of the business
Follow the business's selling policies
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
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