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Are noncomplainers a more difficult problem for businesses than complainers?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
Which of the following is a reason that a business would make changes to its products?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
Which is a pre-sale opportunity for salespeople to provide customer service?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
What is one of the benefits to a business of reinforcing service orientation through communication?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
Tammy listened carefully to a disgruntled customer, who is disappointed in the delayed delivery of several packages. What should Tammy do next?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
What should help businesspeople adapt their communication styles to appeal to clients from other cultures?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
What is a factor that affects a business's selection of policies to guide its operations?
Follow the business's selling policies
Providing ample product information
Nature of the business
Restate the complaint
To keep up with changing consumer preferences
Being patient, flexible, and empathetic
Yes, because the salesperson does not have an opportunity to handle the complaint.
Builds positive relationships with customers
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