Review Game Zone
Games
Test
Preview
Back
Match it!
Match it! Select the correct answer from the pull down...Good luck!
What should help businesspeople adapt their communication styles to appeal to clients from other cultures?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
Which of the following is a reason that a business would make changes to its products?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
Are noncomplainers a more difficult problem for businesses than complainers?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
How do service-oriented companies often improve their levels of service?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
What is one of the benefits to a business of reinforcing service orientation through communication?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
Tammy listened carefully to a disgruntled customer, who is disappointed in the delayed delivery of several packages. What should Tammy do next?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
What is a factor that affects a business's selection of policies to guide its operations?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
Which is a pre-sale opportunity for salespeople to provide customer service?
Yes, because the salesperson does not have an opportunity to handle the complaint.
To keep up with changing consumer preferences
By requesting input through employee and customer surveys
Builds positive relationships with customers
Restate the complaint
Being patient, flexible, and empathetic
Nature of the business
Providing ample product information
Check it!