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What kind of customer would make the following statement: "I just don't know which of these my girlfriend would like best. I had better come back at another time."
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her?
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
What type of information concerning policies and procedures do employees often extract from an internal business report?
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
Which of the following would be the most likely cause of customer complaints?
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
What is a guideline for employees to follow in handling customer inquiries?
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
What is a cost associated with customer complaints?
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
What kind of customer would make the following statement: "I must compare the different shades of color and fabrics available for a new comforter set."
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
What should you do to demonstrate a customer-service mindset in the following situation: An irate business customer yells at you because of a billing error?
Slow/Methodical
Product quality
Calling to make sure the products are satisfactory
Make sure you clearly understand customers' inquiries
Slow/Methodical
Loss of sales
Make sure the mistake is corrected
New personnel regulations
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