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What type of information should employees be able to locate in their company's employee handbook?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
What can salespeople do to maintain good relationships with existing customers?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
What does a salesperson need to do to be successful in selling?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
What is an internal factor that affects the selling policies of a business?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
Which is a pre-sale opportunity for salespeople to provide customer service?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her?
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers
The use of company property
Follow the business's selling policies
Calling to make sure the products are satisfactory
Financial resources
Learn the features unique to the brands s/he sells
Providing ample product information
Calling to make sure the products are satisfactory
Live up to their promises
Check it!