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Joe is a salesperson who sometimes forgos a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be more successfull
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her?
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
What does a salesperson need to do to be successful in selling?
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
What is an internal factor that affects the selling policies of a business?
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
What can salespeople do to maintain good relationships with existing customers?
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
Which is a pre-sale opportunity for salespeople to provide customer service?
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Live up to their promises
Calling to make sure the products are satisfactory
Follow the business's selling policies
Providing ample product information
Joe because he will get more repeat business
Financial resources
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