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What is an internal factor that affects the selling policies of a business?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
What type of information concerning policies and procedures do employees often extract from an internal business report?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
What does a salesperson need to do to be successful in selling?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
What type of information should employees be able to locate in their company's employee handbook?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
Which is a pre-sale opportunity for salespeople to provide customer service?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her?
Providing ample product information
Calling to make sure the products are satisfactory
Calling to make sure the products are satisfactory
Learn the features unique to the brands s/he sells
Follow the business's selling policies
Financial resources
The use of company property
New personnel regulations
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Match it!
Match it!