Business Communication 10 Week Exam Review

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External communication for routine purposes is likely to be handled via email.

Rather than focusing on formal rules of behavior, business etiquette is more about attitude, which includes showing consideration, courtesy, and respect.

According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.

When verbal and nonverbal messages conflict, the audience is likely to place more emphasis and credibility on the verbal aspect.

Nonverbal behavior, such as using the thumbs up hand gesture, is universal, conveying the same meaning in all cultures.

An effective meeting agenda should not include a proposed allotment of time for each topic because it can limit the discussion and therefore productivity.

Project-based teams are becoming a thing of the past as workers are dispersed in various locations.