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5. If you were doing a presentation to the Chamber of Commerce you would present your message differently than if you were presenting it to a 4th Grade class. This is because you need to consider your:
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
7. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. What should Joe say?
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
8. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. What is the maximum number of times the phone should ring before Joe answers it?
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
1. Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
6. Mary has been working on a project for work for 2 weeks. She is presenting her findings to a group of supervisors. One of the supervisors said, I can't believe you wasted 2 weeks and all you came up with was this. Mary should respond by:
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
10. Marcus is taking part in a group discussion at a regional meeting of the company for which he works. Before the discussion Marcus remembers that effective group discussion techniques include;
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
4. In the model of communication we studied we learned that the main parts where a Sender, a Message, and a _____________.
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
1. Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
c. Listen well, take turns well, provide accurate information, and lead the way.
target audience
get to the point
a. asking the critic, What exactly about the proposal did he not like?
c. Hello, ABC Electric. This is Joe. How may I help you?
Receiver
5
present facts and data
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