Review Game Zone
Games
Test
Preview
Back
Match it!
Match it! Select the correct answer from the pull down...Good luck!
1. Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
4. In the model of communication we studied we learned that the main parts where a Sender, a Message, and a _____________.
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
10. Marcus is taking part in a group discussion at a regional meeting of the company for which he works. Before the discussion Marcus remembers that effective group discussion techniques include;
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
8. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. What is the maximum number of times the phone should ring before Joe answers it?
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
7. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. What should Joe say?
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
9. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. The caller wants to leave a message. What information should Joe write d
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
6. Mary has been working on a project for work for 2 weeks. She is presenting her findings to a group of supervisors. One of the supervisors said, I can't believe you wasted 2 weeks and all you came up with was this. Mary should respond by:
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
3. Herbie is an Socializer when it comes to communication style. If you are communicating with Herbie, you should make sure you:
c. Hello, ABC Electric. This is Joe. How may I help you?
a. asking the critic, What exactly about the proposal did he not like?
Receiver
ask about his family
d. The caller's name, phone number, and what the call is concerning.
c. Listen well, take turns well, provide accurate information, and lead the way.
5
get to the point
Check it!