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Which of the following BEST defines a guarantee?
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
Which is the BEST way to exhibit the features benefits of an item?
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
Which of the following examples BEST represents cross-selling?
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
If the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting, your FIRST option should always be to
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
What is the term for when a store meets a competitor’s advertisement price?
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
What is a REBATE and when does the customer receive it?
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
A customer is ready trying dresses on. A sales associate may assist by
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
If the store does not offer the specific one of a kind particular product the customer is looking for, your FIRST option should always be to
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Price matching
Offer to special order the item.
Suggest alternatives that your store does carry
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Offering 2 sizes stating each brand varies
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