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What is a REBATE and when does the customer receive it?
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
Which is the BEST way to exhibit the features benefits of an item?
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
If the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting, your FIRST option should always be to
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
If the store does not offer the specific one of a kind particular product the customer is looking for, your FIRST option should always be to
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
Which of the following examples BEST represents cross-selling?
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
Which of the following BEST defines a guarantee?
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
The BEST way to sell a new pizza at a bulk discount store (like SAM’s) is
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
What is the most effective way to determine a customer's price range for an item?
After the customer mails in the receipt, he/she will receive money in the mail.
Relate product features to the customer’s needs in a “so that you can” statement.
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Suggest alternatives that your store does carry
Offer to special order the item.
Taste test
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
Listen closely to the customers responses to questions regarding price
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