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A customer is ready trying dresses on. A sales associate may assist by
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
Which is the BEST way to exhibit the features benefits of an item?
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
What is the term for when a store meets a competitor’s advertisement price?
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
Which of the following examples BEST represents cross-selling?
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
If the store does not offer the specific one of a kind particular product the customer is looking for, your FIRST option should always be to
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
The BEST way to sell a new pizza at a bulk discount store (like SAM’s) is
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
What is the BEST way for a sales associate to inform customers of the stores frequent shopper program?
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
What is a REBATE and when does the customer receive it?
Taste test
Relate product features to the customer’s needs in a “so that you can” statement.
After the customer mails in the receipt, he/she will receive money in the mail.
Tell customers about it during the sales transaction.
Price matching
Offering 2 sizes stating each brand varies
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
Offer to special order the item.
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