Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
Customer Service Review
Test Description: Customer Service Review #1
Instructions: Answer all questions to get your test result.
1) Which of the following examples BEST represents cross-selling?
A
Mentoring the sale on athletic shoes when a customer purchases a pair of dress shoes
B
Discussing the benefits of different brands when a customer is purchasing a computer.
C
Showing the customer a matching scarf and gloves when the customer purchases a winter coat.
D
Letting a customer know that there are a few out of season pajamas on the clearance rack when the customer asks about pajamas
2) What is the most effective way to determine a customer's price range for an item?
A
Expect that if the customer like the quality; price will not be an issue.
B
Ask how much of weekly income the customer can spend on the product
C
Listen closely to the customers responses to questions regarding price
D
Watch the customers body language when showing the customer a price tag
3) Which of the following BEST defines a guarantee?
A
Certificate insuring that a product has been properly inspected by the manufacturer
B
Service contract that covers products beyond the time frame or conditions stated by the manufacturer
C
Agreement that the manufacturer will be responsible for any defect in a product will replace or repair a product that is de
D
Coverage of the defects described in the information provided by the manufacturer
4) Which is the BEST way to exhibit the features benefits of an item?
A
Ask the customer to read the product labels tags.
B
Communicate the technical specification about the product such as weight materials.
C
Share personal experiences about using the product say it works well.
D
Relate product features to the customer’s needs in a “so that you can” statement.
5) What is the BEST way for a sales associate to inform customers of the stores frequent shopper program?
A
Explain the program upon customer inquiry
B
Call potential customers to inform them of the program
C
Call potential customers to inform them of the program and to offer to get then starting earning awards
D
Tell customers about it during the sales transaction.
6) If the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting, your FIRST option should always be to
A
Inform him of the drawbacks of the product he is seeking
B
Offer to special order the item.
C
Immediately refer him to a competitor
D
Suggest alternatives that your store does carry
7) If the store does not offer the specific one of a kind particular product the customer is looking for, your FIRST option should always be to
A
Offer to special order the item.
B
Inform him of the drawbacks of the product he is seeking
C
Suggest alternatives that your store does carry
D
Convince the customer he doesn’t need it anyway
8) A customer is ready trying dresses on. A sales associate may assist by
A
Asking what size the customer wants in the locker room
B
Offering 2 sizes stating each brand varies
C
None of the choices are correct
D
Asking how much the customer plans on spending
9) The BEST way to sell a new pizza at a bulk discount store (like SAM’s) is
A
Product comparison
B
Taste test
C
Give personal discounts
D
Make homemade coupons
10) When is the BEST time to tell a customer about a product warranty?
A
After the customer has left the store
B
When the sale is complete
C
During check out process
D
at beginning of sales process when discussing benefits.
11) What is a REBATE and when does the customer receive it?
A
When the customer returns the item with the receipt
B
When the customer returns the item with the receipt
C
During check out
D
After the customer mails in the receipt, he/she will receive money in the mail.
12) What is the term for when a store meets a competitor’s advertisement price?
A
Advertisement
B
Discounting
C
Product guarantee
D
Price matching
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?