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Employees who assist customers, take orders, and answer questions that come into the company via phone or website
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Verbal or nonverbal signs that a customer is ready to purchase.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Exchange of payment and product.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Information and resources available to customers through the Internet.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Way in which a business provides services before, during, and after a purchase.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Promising more than the product or the business can deliver.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Attitude of a business and employees that customer satisfaction always comes first.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
Moment when a customer agrees to buy a product.
customer support team
buying signals
customer service
overselling
online support
transaction
close
customer-service mindset
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