Ch. 13.2 - Vocabulary

Match it! Select the correct answer from the pull down...Good luck!

Information and resources available to customers through the Internet.

Sales technique of suggesting additional items to go with merchandise requested by a customer.

Way in which a business provides services before, during, and after a purchase.

Part of a website that gives detailed answers to questions or issues that show up most often.

Moment when a customer agrees to buy a product.

Attitude of a business and employees that customer satisfaction always comes first.

Promising more than the product or the business can deliver.

Exchange of payment and product.