Ch. 13.2 - Vocabulary

Test Description: After the Sale

Instructions: Answer all questions to get your test result.

1) Way in which a business provides services before, during, and after a purchase.

2) Attitude of a business and employees that customer satisfaction always comes first.

3) Exchange of payment and product.

4) Employees who assist customers, take orders, and answer questions that come into the company via phone or website

5) Information and resources available to customers through the Internet.

6) Part of a website that gives detailed answers to questions or issues that show up most often.

7) Moment when a customer agrees to buy a product.

8) Verbal or nonverbal signs that a customer is ready to purchase.

9) Promising more than the product or the business can deliver.

10) Sales technique of suggesting additional items to go with merchandise requested by a customer.


*select an answer for all questions

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