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Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
Which is a characteristic of good customer service?
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
The primary reason customers give for not returning to a business is a lack of:
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
negative
courtesy from salespeople
a unique individual.
letter
offering quality service
results oriented
a map of all business locations.
written
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