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A customer has been looking at different brands of the same product for several minutes. Which is the most appropriate sales approach to use under these circumstances?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
What is good advice for a salesperson to follow when questioning customers?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
Which change in approach for determining a customer’s needs or wants avoids asking too many questions?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
When a customer's special order arrives, another customer who is on hand at the time asks to buy the item. What should the salesperson do?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
What is usually an important step in processing a customer’s telephone order?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
A small computer business does not stock the computer printer that a customer has requested. What should the sales representative do?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
A customer purchased dining room furniture that retails for $750 at 33% off. The sales tax rate is 5%, and delivery is $25. What is the total cost of the purchase?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
If Shari wants to make sure that she knows which customers' orders she is taking on the telephone, what is the first step in processing the orders that would help?
$552.63
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Use questioning statements
Checking product availability
“Brand X is on sale today.”
Obtaining customer's name
Offer to call the printer’s manufacturer to check availability and delivery dates
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