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A customer purchased dining room furniture that retails for $750 at 33% off. The sales tax rate is 5%, and delivery is $25. What is the total cost of the purchase?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
If Shari wants to make sure that she knows which customers' orders she is taking on the telephone, what is the first step in processing the orders that would help?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
Which change in approach for determining a customer’s needs or wants avoids asking too many questions?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
A customer has been looking at different brands of the same product for several minutes. Which is the most appropriate sales approach to use under these circumstances?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
What is good advice for a salesperson to follow when questioning customers?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
When a customer's special order arrives, another customer who is on hand at the time asks to buy the item. What should the salesperson do?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
What is often one of the first steps in processing an incoming telephone order?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
A small computer business does not stock the computer printer that a customer has requested. What should the sales representative do?
Offer to call the printer’s manufacturer to check availability and delivery dates
Ask impersonal questions
Hold the item for the original customer and offer to place an order for the new customer
Obtaining customer's name
Use questioning statements
“Brand X is on sale today.”
Obtaining customer's name
$552.63
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