What is good advice for a salesperson to follow when questioning customers?

A customer has been looking at different brands of the same product for several minutes. Which is the most appropriate sales approach to use under these circumstances?

Which change in approach for determining a customer’s needs or wants avoids asking too many questions?

A customer purchased dining room furniture that retails for $750 at 33% off. The sales tax rate is 5%, and delivery is $25. What is the total cost of the purchase?

A 589-pound shipment is sent by motor freight at a rate of $11.56 per 100 pounds. What are the shipping charges?

A chair was purchased for $279, and the tax rate is 6%. What is the amount of tax?

What is often one of the first steps in processing an incoming telephone order?

A small computer business does not stock the computer printer that a customer has requested. What should the sales representative do?

What is usually an important step in processing a customer’s telephone order?

When a customer's special order arrives, another customer who is on hand at the time asks to buy the item. What should the salesperson do?

If Shari wants to make sure that she knows which customers' orders she is taking on the telephone, what is the first step in processing the orders that would help?

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