Review Game Zone
Games
Test
Preview
Back
Match it!
Match it! Select the correct answer from the pull down...Good luck!
After learning that a customer is interested in a computer that can produce sophisticated graphics, what should be the salesperson’s next step?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
By what will the emphasis put on each phase of the selling process vary most significantly?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
The speed of asking customers questions depends on which factor?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
What should a salesperson explain to a customer when recommending a substitute item?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
What should a salesperson remember to do during the closing phase of the selling process?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
What should the salesperson do when she or he is helping a customer and another customer enters the selling area?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
Which is part of establishing relationships with customers?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
The phase of the selling process that includes writing up the order is which action?
Sizing up the customer
Suggesting a specific computer to the customer
Reaching closure
Pace of the customer’s responses to the questions
Ask the customer to buy
Acknowledge the second customer as soon as possible
Comparable features
Product and client
Check it!