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What should a salesperson explain to a customer when recommending a substitute item?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
Judy sold customers substitute computers for the iPad. What should she explain to the customers about the substitute computers?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
What should a salesperson remember to do during the closing phase of the selling process?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
The phase of the selling process that includes writing up the order is which action?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
Determine whether this statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer.
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
The speed of asking customers questions depends on which factor?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
After learning that a customer is interested in a computer that can produce sophisticated graphics, what should be the salesperson’s next step?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
What should the salesperson do when she or he is helping a customer and another customer enters the selling area?
Suggesting a specific computer to the customer
Pace of the customer’s responses to the questions
Reaching closure
Ask the customer to buy
True, this is an important step for all salespeople
Comparable features
Comparable features
Acknowledge the second customer as soon as possible
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