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When discussing measuring customer service and why do it, which is the odd one out?
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
Customers who receive poor service and have a bad experience tell
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
Why is it important to handle a problem effectively?
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
How many customers stop using an organisations products and services because of poor customer service?
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
Of the percentage of customers who stop using an organisation because of poor service, how many tell the organisation why?
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
What is a service industry?
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
Customer Service is
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
Which statement is untrue?
To file the information away
70%
What the customer thinks it is
An industry that relies on its customers for business
96%
So that it does not turn into a complaint
10 other people
Staff training is not important, just the service they give
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