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What is a service industry?
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Which type of reward works more effectively?
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Which is the odd one out?
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Customer Service is
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Which statement is untrue?
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Customers who receive poor service and have a bad experience tell
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Why is it important to handle a problem effectively?
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
Of the percentage of customers who stop using an organisation because of poor service, how many tell the organisation why?
Staff training is not important, just the service they give
10 other people
An industry that relies on its customers for business
What the customer thinks it is
Complaints rise when staff are well trained
Intrinsic
96%
So that it does not turn into a complaint
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