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Of the percentage of customers who stop using an organisation because of poor service, how many tell the organisation why?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
Customer Service is
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
Why is it important to handle a problem effectively?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
What is a service industry?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
Which type of reward works more effectively?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
When discussing measuring customer service and why do it, which is the odd one out?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
How many customers stop using an organisations products and services because of poor customer service?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
Which is the odd one out?
So that it does not turn into a complaint
An industry that relies on its customers for business
To file the information away
70%
Complaints rise when staff are well trained
Intrinsic
What the customer thinks it is
96%
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