What is a service industry?

Customer Service is

Why is it important to handle a problem effectively?

Which statement is untrue?

How many customers stop using an organisations products and services because of poor customer service?

When discussing measuring customer service and why do it, which is the odd one out?

Which type of reward works more effectively?

Customers who receive poor service and have a bad experience tell

Which is the odd one out?

Of the percentage of customers who stop using an organisation because of poor service, how many tell the organisation why?

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