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A female caller to a hotel said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number? Dawn quickly answered, Ms. Smith is in room 224. I will
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
Why is it often important to take notes during meetings or presentations?
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
When organizing information to present in a business report, it is effective to:
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
Which is not a tool that people use when participating in discussions?
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
The information that appears at the end of all of Mollys outgoing e- mails is called a:
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
All calls coming into a business should end as pleasantly as possible in order to:
Sharing a personal experience
She gave out a guest's room number.
leave a good last impression with callers.
develop an outline.
Formal
signature
refer to the appropriate publisher's style manual.
This information will be needed later.
Check it!