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Individuals who are able to defend their ideas objectively provide others with:
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
When Steven asks questions in an open-minded way, he avoids:
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
A female caller to a hotel said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number? Dawn quickly answered, Ms. Smith is in room 224. I will
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
Which is a formatting characteristic of a full-block business letter?
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
Which is an example of a textual graphic that is used in a business report?
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
All calls coming into a business should end as pleasantly as possible in order to:
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
Which is not a tool that people use when participating in discussions?
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
Sharing a personal experience
logical evidence.
Formal
Flowchart
leave a good last impression with callers.
She gave out a guest's room number.
attacking someone else's idea.
no paragraph indents
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