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What will probably happen to a business if it continuously fails to deliver on its brand promise?
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
What type of product information might a salesperson be able to obtain from a manufacturer's representative?
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
What should a salesperson remember to do during the closing phase of the selling process?
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
How does a feature-benefit chart help a salesperson?
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
The phase of the selling process that includes writing up the order is
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
Determine whether the following statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
A customer askes a specific product question that a new salesperson cannot answer. What should the new salesperson do?
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
What is an example of an employee reinforcing a firm's image through his/her job performance/
How the product is made
reaching closure
Provides a quick reference to the salesperson about the product
Jack politely asks if his customer would like a beverage while s/he waits for car service.
Ask an available, experienced employee
Ask the customer to buy
Lose credibility
True, this is an important step for all salespeople.
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